You can click & collect small items from our showroom at 92 Parnell Road, Auckland. We will let you know when your item is ready. Generally this is within 1 - 2 working days of ordering. Bulky or heavy items need to be collected from our warehouse in Northcote, Auckland by appointment. We will contact you after you have placed your order to arrange a time that suits. Please get in touch if you're unsure if the item you are ordering is bulky or with any questions before ordering.
Items in stock will usually be dispatched the business day following receipt of payment. Stocked items are indicated with a "tick" on the colour dot on the products page. If your item isn't in stock, we will contact you and confirm the lead time.
We use a variety of couriers and freight companies based on the goods ordered and your location.
Small items & accessories (including small Bistro furniture) via courier:
Large furniture via removalist or sensitive freight company:
For Large furniture orders, you will be contacted at least 24 hours beforehand to confirm timing on the day of your delivery.
If you have special requirements around the time of a delivery or it's placement, we can usually help it if we know about it beforehand. Please Contact Us before placing your order so we can work out a solution with you.
If you're unable to be home during the day you can specify to leave items unattended. All our furniture is boxed. Specify details in the order notes e.g. "leave inside the front gate", "leave on the porch" etc. Note that we can't accept responsibility for loss of these items as we have no control over them once left.
If there is no one home when the courier attempts to deliver and we have not received an authority to leave, then you will receive a card to contact the courier and rearrange the delivery.
You can calculate the delivery rate on the item, or by adding it to your shopping cart. We can't automatically calculate delivery for every product / location combination in New Zealand so you may be prompted for a delivery quote. We'd encourage you to contact us if you are unsure, and we can quote options for you.
We can generally deliver to all rural areas. If there are any issues, we will contact you before dispatch and present options.
Please check cartons carefully on delivery and raise any packaging damage with the driver on site and notify us ASAP with photos. Unpack the product from it's carton as soon as practicable. Retain all packaging until you have checked and/or assembled your furniture. This gives us our best chance to resolve any issues with delivery companies.
Nothing in this policy will limit your statutory rights, and we really want to make sure you are satisfied with your purchase. For that reason, please call us on 09 889 1200 or contact us via firstname.lastname@example.org to discuss any queries or concerns you may have in relation to items you have been delivered.