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NZ Wide Delivery

We have solutions for delivery to all corners of New Zealand. All our collections are expertly packed for delivery or you are welcome to pick up from our warehouse located right next to our fabulous Auckland showroom

Delivery timing

Items in stock will usually be dispatched the business day following receipt of payment. Stocked items are indicated with a "tick" on the colour dot on the products page. If your item isn't in stock, we will contact you and confirm the lead time. 

We use a variety of couriers and freight companies based on the goods ordered and your location.

Small items & accessories (including small Bistro furniture) via courier:

Large furniture via removalist or sensitive freight company:

For Large furniture orders, you will be contacted at least 24 hours beforehand to confirm timing on the day of your delivery.

DEC 2016: Note that after the Kaikoura earthquakes, South Island furniture deliveries are taking up to a week longer.

Special requirements

If you have special requirements around the time of a delivery or it's placement, we can usually help it if we know about it beforehand. Please Contact Us before placing your order so we can work out a solution with you.

Unattended deliveries

If you're unable to be home during the day you can specify to leave items unattended. All our furniture is boxed. Specify details in the order notes e.g. "leave inside the front gate", "leave on the porch" etc. Note that we can't accept responsibility for loss of these items as we have no control over them once left. 

If there is no one home when the courier attempts to deliver and we have not received an authority to leave, then you will receive a card to contact the courier and rearrange the delivery.

Delivery rates

You can calculate the delivery rate on the item, or by adding it to your shopping cart. We can't automatically calculate delivery for every product / location combination in New Zealand so you may be prompted for a delivery quote. We'd encourauge you to contact us if you are unsure, and we can quote options for you.

Collection from store

Orders can be collected from our showroom at 3 Vega Place, Rosedale, Auckland. Opening hours are listed on our Contact Us page. We can often accommodate collections outside these hours by appointment, so please get in touch if you want to arrange a time!

Rural deliveries

We can generally deliver to all rural areas. If there are any issues, we will contact you before dispatch and present options.

Inspection on delivery

Please inspect the goods on delivery and notify us within 24 hours if they are damaged or are not what you ordered. This gives us the best opportunity to get it resolved for you as quickly as possible.

Returns

We want you to feel perfectly confident when buying from Jardin. You can order safely over the website, by phone or in store. You can cancel or change your order at any point prior to dispatch.

Additionally, you have the option to return any unused item in its original packaging that you purchased within 7 days of receiving it.

Returns process:

  1. Prior to returning your item, please Contact Us to arrange details.
  2. We will refund you the amount you paid less the outgoing and return delivery costs. (Note that the actual costs incurred in delivery may be more than you were charged). Prior to arranging the return of the items we will advise what the return & delivery costs and confirm the rfeund amount.
  3. Upon receiving the returned items, we will check they are in good condition and issue your refund.

Special orders

The 7 day return period does not apply to special orders. These orders will have been produced in France specifically for you and can't be returned for change of mind. If you are unsure about the furniture, we encourage you to view in our showoom, request paint colour swatches, or discuss it with us.

Trade purchase returns

The 7 day return period does not apply to commercial or trade purchases for change of mind. If you are unsure about what you require, we encourage you to view it first, talk to us, or purchase a single unit and check it will do what you need.

Clearance product returns

The 7 day return period does not apply to clearance items for change of mind. We encourage you to check any details with us before making purchase.

Refunds

If we are unable to supply, or you have received the wrong or a damaged item, we will offer to refund the product, packaging and delivery fees.

Happy customers!

Nothing in this policy will limit your statutory rights, and we really want to make sure you are satisfied with your purchase. For that reason, please call us on 09 889 1200 or contact us via info@jardin.co.nz to discuss any queries or concerns you may have in relation to items you have been delivered.