We are committed to the efforts underway to keep us all safe and minimise the impacts on all that call NZ home.
Our online store is open but we won't reopen our warehouse for deliveries until we are given clearance to do so. At the moment we understand that will be on the lowering of the level 4 restrictions (i.e. after the 4 weeks).
Orders placed in this time will be allocated from our stock. Our showroom is closed during this time.
It's also worth noting that the Fermob factory remains open in Thoissey on a reduced capacity. International container shipments are still operating. We have 2 containers with more stock and customer orders on the way.
We're settling into a new work from home routine, with a couple of kids in the mix! We're on email, social media and now have chat on the website for any queries or assistance.
Items in stock will usually be dispatched the business day following receipt of payment. Stocked items are indicated with a "tick" on the colour dot on the products page. If your item isn't in stock, we will contact you and confirm the lead time.
We use a variety of couriers and freight companies based on the goods ordered and your location.
Small items & accessories (including small Bistro furniture) via courier:
Large furniture via removalist or sensitive freight company:
For Large furniture orders, you will be contacted at least 24 hours beforehand to confirm timing on the day of your delivery.
If you have special requirements around the time of a delivery or it's placement, we can usually help it if we know about it beforehand. Please Contact Us before placing your order so we can work out a solution with you.
If you're unable to be home during the day you can specify to leave items unattended. All our furniture is boxed. Specify details in the order notes e.g. "leave inside the front gate", "leave on the porch" etc. Note that we can't accept responsibility for loss of these items as we have no control over them once left.
If there is no one home when the courier attempts to deliver and we have not received an authority to leave, then you will receive a card to contact the courier and rearrange the delivery.
You can calculate the delivery rate on the item, or by adding it to your shopping cart. We can't automatically calculate delivery for every product / location combination in New Zealand so you may be prompted for a delivery quote. We'd encourauge you to contact us if you are unsure, and we can quote options for you.
Orders can be collected from our showroom at 3 Vega Place, Rosedale, Auckland. Opening hours are listed on our Contact Us page. For all bulky or heavy items, or if you require assistance to load your vehicle please contact us to arrange a pick up time. That way we can ensure there is someone here to assist.
We can generally deliver to all rural areas. If there are any issues, we will contact you before dispatch and present options.
Please inspect the goods on delivery and notify us within 24 hours if they are damaged or are not what you ordered. This gives us the best opportunity to get it resolved for you as quickly as possible.
We want you to feel perfectly confident when buying from Jardin. You can order safely over the website, by phone or in store. You can cancel or change your order at any point prior to dispatch.
Additionally, you have the option to return any unused item in its original packaging that you purchased within 7 days of receiving it.
The 7 day return period does not apply to special orders. These orders will have been produced in France specifically for you and can't be returned for change of mind. If you are unsure about the furniture, we encourage you to view in our showoom, request paint colour swatches, or discuss it with us.
The 7 day return period does not apply to commercial or trade purchases for change of mind. If you are unsure about what you require, we encourage you to view it first, talk to us, or purchase a single unit and check it will do what you need.
The 7 day return period does not apply to clearance items for change of mind. We encourage you to check any details with us before making purchase.
If we are unable to supply, or you have received the wrong or a damaged item, we will offer to refund the product, packaging and delivery fees.
Nothing in this policy will limit your statutory rights, and we really want to make sure you are satisfied with your purchase. For that reason, please call us on 09 889 1200 or contact us via email@example.com to discuss any queries or concerns you may have in relation to items you have been delivered.